Information about TriCAS’ Protection of Your Privacy & Confidentiality

Collection of Personal Health Information
We collect personal health information about you directly from you or from persons acting on your behalf. The personal health information we collect may include, for example, your name, date of birth, address, health history, and information from your assessment. Occasionally, we collect personal health information about you from other sources, if we have obtained your consent to do so or if the law permits.

Uses and Disclosures of Personal Health Information
We take steps to protect your personal health information from theft, loss, and unauthorized access, copying, modification, use, disclosure, and disposal. We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes you have consented to.

We use and disclose your personal health information to:

1. treat and care for you,
2. plan, administer and manage our internal operations,
3. conduct quality improvement activities (such as sending client satisfaction surveys),
4. compile statistics,
5. comply with legal and regulatory requirements, and
6. fulfil other purposes permitted or required by law
   
   We will not release personal information to others without your consent, with the following exceptions:
   
   
7. medical emergencies;
8. situations that may involve child abuse;
9. situations that may involve danger to public safety, including threats of harm to others;
10. situations that may involve danger to your own life, including threats of suicide;
11. situations in which your state of intoxication while at the agency or leaving it may give rise to dangers to yourself or others;
12. subpoenas from the Court
13. other legislation that may require release by TriCAS of personal information it possesses about you

Your Choices

You may:

• access and correct your personal health records;
• withdraw your consent for some of the above uses and disclosures by contacting us (subject to legal exceptions).

How To Contact Us
Our Privacy Contact Person is David North, Executive Director. He may be contacted at PO Box 236, 1805 Oxford Avenue, Brockville, ON K6V 5V2; (613) 345-7453, Ext 6 or 1-800-563-0062; Fax (613) 345-7761; or Unit A3, 88 Cornelia Street West, Smiths Falls, ON K7A 5K9; (613) 283-7723, Ext 301 or 1-800-361-6948; Fax (613) 283-9407; E-mail north@tricas.on.ca;.Website www.tricas.on.ca.

You have the right to complain to the Information and Privacy Commissioner / Ontario if you think we have violated your rights: Information and Privacy Commissioner / Ontario, 2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8; 1-800-387-0073; Fax (416) 325-9195; Website www.ipc.on.ca.